Before you return your order please contact our customer service, and let's see if we can turn that frown upside down and make you happy again!
As a customer, you have the right to cancel your order up to 30 days after receiving the goods, without giving a reason for return. You must return the product to the supplier within 30 days after cancellation. Alternatively, you can choose to return your order to ClickToBuy and we will refund your account with the full purchase price inclusive of shipping costs. Your costs will only consist of the shipping costs to return the goods back to our warehouse.
If you wish to exercise your right of withdrawal, the product along with all accessories must be enclosed – as far as reasonably practicable – in its original packaging and condition and returned to the supplier or to us. Therefore, it is not allowed to write on the packaging material. If the product was damaged by you, you are obliged to take ownership of the product. In case of damage to the packaging, costs will be charged.
If you choose to return the product to us, the full purchase amount will be refunded to you, within 10 business days after receipt of the returned product, using the same payment method that you used to place your order. For security reasons, we are unable to process refunds to another account number.
Please send your return shipment sufficiently stamped to the address below:
Attn.: Returns Department
Koperweg 11 - J
2401LH Alphen aan den Rijn
Never return a package to the sender address without consulting us, as some addresses are unable to accept returns and have a different return procedure.
The following items cannot be returned:
- Consumables such as lamps, batteries and liquids.
- Vouchers or coupons.
- Items that have been used or are damaged or incomplete.
- Items with missing packaging.
- Plants or other perishable goods.
- Items that cannot be exchanged or returned for hygienic reasons such as headsets, underwear, swimwear, mattresses, socks, razor blades, bras, shoe inserts, bikinis, hair products or other products that come in direct contact with the skin.