ClickToBuy is awebsite where we have new offers every day! With us, you buy the newest andbest products for a competitive price directly from the supplier, always withshipping to the Netherlands and Belgium included. Hurry up, because sometimes,offers are limited in stock and here, GONE=GONE.

Since we have been around since 2011 and more than 250,000 consumers buy from us regularly,we can negotiate extremely competitive prices with the suppliers. And thanks to our revolutionary system, we can place your order directly with the supplier,saving you the unnecessary extra steps your product would have to go through,and thus, unnecessary extra costs and even CO2 emissions!

Did you know that before a product arrives at a store, it has to go through several links?From the factory to a wholesaler, then to the middleman and finally to the shop. ClickToBuy negotiates the lowest prices with our suppliers, including shipping!

We negotiate very competitive prices with the suppliers and always ensure that the price of the products includes shipping costs.

The delivery time varies per product, depending on the location from which it is sent.

We have different suppliers that we work with, but we try to ship within 1 to 5 working days.

After sending the order, the delivery can take between 1 and 20 working days, depending on where the item is shipping from. More information will be sent to you by email after the order is dispatched.

In order to have telephone customer service, we need to have permanent staff, an office, telephones and fixed hours. Without all these fixed costs, we can offer more competitive prices, and our email and Facebook customer service can help you just as easily and quickly!

Not all orders arrive the next day. We work with different suppliers and delivery can take up to 20 working days for some shipments. We would ask you to wait a bit before contacting us.

After sending your parcel, you will see an approximate delivery date. If you have not received your parcel by this date, please contact us.

Account Questions

If you would like to order from us, you must fill in your details. Here, you can choose to create an account, but it is not necessary.

With this account, you can log into our website and place new orders without filling in your details again. All your orders will be placed in your account so that you can clearly see the status of the orders.

Do you still have a question about your account? Or do you want to change your details and cannot? Please contact our customer service via the contact form.

First, check that you have entered your password correctly without CAPSLOCK.

Still doesn’t work? Then ask for a new password using the “Forgot password” function or contact our customer service.

If you do not have an account yet, you can click on “Log in” at the top of the website and then on “Create account”.

Did you move or do you want to make other changes to your account?

When you log into your account on our website, you will be taken directly to the page with your information. Here, you can change your data and then click on ‘save’.

Can’t do it? Then contact our customer service via the contact form on our website

Have you forgotten your password? No problem!

Click on the link ‘Forgot password’ and ask for a new one. Use it to log in and immediately change this temporary password into one of your choice.

Can’t do it?

Contact our customer service via the contact form on our website and specify that you have lost your password and would like a new one. One of our employees will create a new (temporary) password that you can use to log in. You should, again, immediately change this password into one of your choice.

Do you want, for example, to order at home and at work?

This is no problem either. When you log into our website, you will immediately be taken to the page with your information. Here, you can enter an address.

During your order, you can choose which is the address to which you want the parcel delivered.

Questions about orders

With ClickToBuy, you can pay for your order in several ways. Below, you will find a list of payment methods and possible costs.

Mastercard / VISA / American Express - no extra costs

MisterCash (BE) - no extra costs

iDeal (NL) – no extra costs

Find an offer you like. To the right of the image, you will find an orange ‘Order now’ button. If you click it, the product will be placed in your shopping cart.

Do you want to buy more than one product? Change the number in the shopping cart.

Then click on ‘Continue with order’ and select the address where you want to receive your order. Would you like to receive it at a different address than the one in your profile? Then click on ‘change’ and adjust the address.

Select the shipping method you want to use and add a comment, if necessary. Then, choose your payment method. With us, you can always pay in advance choosing between iDeal, Mastercard/Maestro/Visa, Bancontact or Bitcoins. Select the method you would like to use.

Read our general terms and conditions again, and then tick that you agree. If you fail to do so, you will not be able to place an order with us. Click on ‘Continue’ again.

You will now be taken to the final checkout screen, where you can check your order again. Is everything correct? Then click ‘Checkout now’ and follow the steps of your chosen payment method. Complete this!

Your order is now placed, and you will receive an email from us that will clearly state everything once more.

Have you received the confirmation email for your order and see an error?

Then contact us as soon as possible so we can correct it before your order is dispatched. Our customer service is available via email or social media 7 days a week.

We advise that you first submit complaints to us by emailing info@clicktobuy.nl. If this does not lead to a solution, as of February 15, 2016, consumers in the EU can also submit complaints through the ODR platform of the European Commission, which can be found at http://ec.europa.eu/odr . If your complaint is not addressed elsewhere, you are free to submit it via the European Union platform.

Have you placed and paid for an order but failed to receive a confirmation?

Please check your spam folder first. Is there no email from us? Then please contact us!

If you want to cancel an order that has not been dispatched yet, this is free of charge. We advise that you do this as soon as possible because 99% of our orders are automatically forwarded to the supplier. Once an order has been shipped, we cannot cancel it anymore.

Has your order already been dispatched and you would like to cancel it? In that case, you will have to send the parcel back to us.

No, we deliver to all countries within Europe, as well as the United States, Canada, New Zealand and Australia. Do you live in another country? Then contact us to discuss the possibilities.

From fun bags in all sizes to modern TVs, from washing-up liquid to cameras – you name it. Not only handy household items, but also the more ‘luxury’ products that are offered at such a competitive price that it is suddenly possible to buy them!

For an overview of what our suppliers are offering, you can take a look at ‘All deals’ on our website.

Not finding a certain product on our website? Contact us via de contact form and give our buyers a chance to do something about it.

Questions about delivery

Since we do not have our own warehouse with stock, and instead, products are shipped directly from the suppliers, it is possible that orders come from multiple suppliers. You will automatically receive multiple tracking codes. For questions, you can always message our customer service!

This depends on the kind of product you have ordered.

If it is a small product, it will usually be sent by post.

If the product is too big to go through a mailbox, or if it is very expensive, it will be sent in a box via parcel post.

If it is a coupon code, it will be sent via email.

We negotiate very competitive prices with the suppliers and always make sure that the price of the products includes shipping.

It is possible for you to receive a different product than you ordered. All packages are packed manually by our suppliers, and where people are involved, mistakes can happen.

Do not worry, we are happy to help you solve this!

In this case, we ask you to contact us first via the contact form on our website. In this message, you can explain exactly what is wrong, which product you have received and which product you have ordered.

One of our customer service representatives will then provide a suitable solution.

Because we no longer have a warehouse with stock, and, instead, products are shipped directly from the suppliers, it is not possible to pick up an order. But why would you want to do this – shipping is free with ClickToBuy!

It is unfortunately not possible to choose a certain day in advance to receive your order. Orders are shipped in large batches in order to lower the shipping costs with parcel companies. You will receive a tracking number for your parcel, and if delivery fails, you can follow the carrier’s instructions to receive it.

We ask you to take clear pictures of the damage, preferably before opening your parcel. If you have already opened it, we ask you to close the box as well as you can to show how it was delivered to you, and take pictures of it.

You can send these pictures to us via the contact form on our website. We can then file a complaint with the carrier and supplier.

Is your product undamaged? We wish you a lot of fun with your purchase!

Is your product also damaged? You can also mention this in the message that goes with the pictures. We would also ask for pictures of this damage.

One of our customer service agents will assess the damage and discuss further steps with you.

In this case you can contact us directly. One of our customer service staff will then check for you where your package can be found. It sometimes happens, for example, that it has been delivered to your neighbours and that the parcel deliverer has forgotten to put a note in your mailbox.

The delivery time varies per product, depending on the location from which it is sent.

We have different suppliers that we work with, but we try to ship within 1 to 5 working days.

After sending the order, the delivery can take between 1 and 20 working days, depending on where the item is shipping from. More information will be sent to you by email after the order is dispatched.

Exchanges and returns

Did you receive a damaged product? First of all we apologise because that was not our intention. We would like to ask you to send us a message with some pictures of the damage or defect. With these photos we will be able to assess the damage immediately.

We will then consult with the supplier of your order and look for a suitable solution.

Does the product you received not work? First of all, we apologize because that was not our intention. We ask you to send us a message with some pictures of the damage or defect. If it is not visible, you can send a detailed description of what is defective and what you have already tried. With this information, we can then immediately assess the situation.

It is important that you let us know within seven working days of receipt that the product does not work. We can then treat it as a so-called DOA.

If you take ten working days to tell us that the product does not work, different rules apply.

One of our customer service agents will reply to your message. In some cases it is a simple operation that has to be performed before a product works, in other cases, the product is broken.

Depending on the situation and the response from our supplier, the customer service agent will tell you how this will be handled.

Depending on the reason for the return, we will have to pay for the costs, or you will.

Is the product you received damaged or does it not work? In that case, we ask you to contact us first via the contact form on our website. We will then contact the supplier to find a suitable solution.

Would you like to cancel your order after shipping or are you not satisfied with the product you received? These products can be returned, of course, but the shipping costs will be covered by you. Is this an expensive product? Then, we advise you to send it by registered mail so you are insured if something goes wrong along the way. After all, you will be responsible for the return shipment. If the product never arrives, we will unfortunately be unable to refund you.

Please send your return sufficiently stamped to the address below:

ClickToBuy Warehouse
attn returns department
Koperweg 11-J
2401LH Alphen aan den Rijn
The Netherlands

Did your purchase break down within the warranty period? Please contact us via the contact form on our website. One of our customer service agents will guide you as to how to proceed.

Do you not know if the warranty period has expired or not? Then, you can also contact us. One of our customer service agents will then check whether your purchase is still under warranty and tell you how this will be handled.

If your order has been credited it means that (part of) the amount paid by you has been refunded. We do this via the payment provider on the same details as you provided us with the payment. Due to privacy and security reasons, we cannot transfer the amount to another account – it always goes back to the bank account or credit card from which it came.

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Of course you can also reach our customer service by e-mail!